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Guest Information

Important information

 

Entry and seating

  • Doors open at 10:00 a.m. for guest seating.

  • Guests are required to complete the Guest Daily Screener. (See Health and Safety Guidelines)

  • Guests will enter through the main doors to the theater on Madison Avenue.

  •  Guests are admitted by ticket only.

  • Guest seating is open and available on a first-come first serve basis. Seats may not be saved. Please have everyone in your party arrive at the same time.

  • All guests should be seated 30 minutes prior to the start of the ceremony.

  •  To ensure the highest level of safety and security, all guests are subject to a security screening upon entering the Opera House. All persons and bags entering will be subject to inspection. 

  • ALL BAGS and PURSES are limited in size to a maximum of 5” x 8” x 2”.  Exceptions to this policy include bags needed due to medical necessity or care including diaper bags, breast pumps and other medical devices. Medical bags must measure smaller than 14" x 14" x 6". 

 

Prohibited items

The following items are not permitted in the Detroit Opera House. This policy is strictly enforced.

  • Outside beverage or food of any kind

  • Bottles, cans, glass, metal or liquid containers of any kind excluding those needed for babies

  • Weapons of any kind (including guns, pocket knives, pepper spray, and mace)

  • Toy or fake weapons

  • Alcohol or illegal substances

  • Animals (except service animals)

  • Video and/or sound recording devices including laptops, tablets, iPads and/or Go Pros

  • Umbrellas with pointed tips

  • Backpacks

  • Poles, sticks, or selfie sticks

  • Laser pointers

  • Hard-sided bags of any kind

  • Any other item deemed unsafe by venue personnel

 

The Detroit Opera House reserves the right to expand or modify the list of prohibited items at any time.

 

Wheelchair/mobility limitation seating

The Opera House provides wheelchair and companion seating for guests who need assistance. Guests arriving with their own wheelchairs will need to approach an usher to request an escort to the special needs seating area.

 

Every effort will be made to try and seat all guests together; however, disability seating is limited and, due to space constraints, it may be necessary that only one escort may accompany the guest to the special seating area.

 

Elevators are in the Smith Lobby on the Madison Avenue side of the building.

 

Call the ticket office at 313.237.7464 if you have accessibility questions or concerns.

 

Interpreting services

Sign language interpreters will be on stage during the ceremony.

 

Restrooms

There are two ladies' restrooms: down the stairs off the Ford Lobby (Broadway Street entrance), and on the third floor Madison Street side (press “3R” on the elevator). Gentlemen’s restrooms are located under the Grand Staircase and on the third floor, Broadway Street side (press “3” on the elevator.) Both third-floor restrooms are wheelchair accessible. A unisex, wheelchair-accessible restroom is located in the Cadillac Opera Café.

 

SOM merchandise

School of Medicine merchandise will be available to purchase in the Lobby.

 

Lost and found

Lost & Found is at the Safety and Security Department Located at the Madison Stage & Administrative Office Entrance. Please see an usher if you have misplaced an article, or call (313) 961-3500. Items will be held in Lost & Found for 30 days.

 

Program book distribution

Program books will be available at seating entrances for guests.